Transform Customer Conversations.
Deliver fast, on-brand, and human replies that turn messages into meaningful customer relationships.
Our work
ServiceInbox helps e-commerce brands manage their customer emails with speed, care, and consistency. We handle your inbox so you can focus on growing your business.
Why choose us
How it works
We learn your brand voice, connect to your customer inbox, and handle replies with care, just like part of your team.
Save time
Fast, human responses that reflect your brand perfectly. We save you time, keep customers happy, and help your business grow.
Brand Voice Experts
We master your brand’s tone and language so every reply feels personal, authentic, and completely aligned with your business.
Fast, human responses for happier customers
We handle your inbox with empathy and speed, so your brand shines and your time stays yours.
Every message matters. We make sure your customers feel heard quickly and personally.
Simple Plans, Real Results
Starter
850kr/month
For small stores starting out with steady but low email volume.
Includes:
- Up to 5 customer emails per day (≈150/month)
- Replies for returns, refunds, and order cancellations
- Personalized responses in your brand’s tone
- 12h average response time
- Basic inbox organization
- Monthly inbox summary
- Dedicated ServiceInbox agent
Perfect for small Shopify stores or new brands that want peace of mind without hiring full-time support.
Growth
2188kr/month
Most Popular
For growing stores that receive daily customer messages and need reliable inbox management.
Includes:
- Up to 15 emails per day (≈450/month)
- Full support for returns, exchanges, and order updates
- Personalized tone setup
- 12h average response time
- Weekly inbox summary
- Priority handling for refund requests or shipping delays
Best value plan, covers most active e-commerce stores comfortably.
Pro
4098kr/month
For scaling brands with high email traffic and strong customer experience standards.
Includes:
- Up to 30 emails per day (≈900/month)
- Complete coverage for returns, refunds, cancellations, and shipping issues
- Custom templates & tone guide for your brand
- 6h response time
- Multiple inboxes (support@ / info@ / returns@)
- Weekly performance reports
- Quality control by senior agent
Ideal for scaling e-commerce brands that want fast, consistent, and on-brand customer replies.